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Learn how to migrate from another WhatsApp Business Solution Provider (BSP) to Klaviyo while keeping your WhatsApp Business phone number and account details.

When switching to a new BSP, you keep the following:

• Display Name
• Quality Rating
• Official Business Account Status
• Messaging Limits
• High quality approved message templates

You will not keep:

• Chat history

Before you begin

Before you begin migration, make sure:

• You have login access to the Facebook Business Account used with your current BSP. You must use the same Facebook Business Account to set up WhatsApp in Klaviyo to complete the migration.
• You’ve exported your chat history if you want to keep it.

<aside> ⚠️

Chat history will not transfer over to WhatsApp API and will be deleted once you deactivate your WhatsApp Business App. Chat history cannot be imported into Klaviyo, but it’s recommended to export it for recordkeeping purposes.

</aside>

Migrate your WhatsApp Business Account to Klaviyo

Disable two-factor authentication

To migrate to a new BSP, you must disable two-factor authentication (2FA) with your current BSP. If you’re unable or unsure how to do this, reach out to your current BSP.

If you have access to WhatsApp Manager, you may be able to disable this yourself.

1. In Meta Business Suite, navigate to Business Settings.